Onboarding Specialist

Reports To: Director of Client Success

Location: Remote / USA

Position Type: Full-Time/Regular

Summary

BetterRX is a growing software-as-a-service (SAAS) company in the healthcare industry looking for a Client Onboarding Specialist to join our Client Experience team! We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team. In this highly visible role, you will be responsible for successful onboarding of all new hospice clients. You will work closely with valued clients and internal cross-functional teams across the BetterRX organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.

Ideal Candidate

You are self-motivated, accountable, poised under pressure and driven by educating and delighting (even the most difficult) customers. You are known as a team player, trusted advisor, and master juggler… of projects, that is. You have a gift for clear, concise communication (both written and verbal) and love identifying process improvements to increase efficiency.

• Primary Responsibilities
•  

• Orchestrate successful onboarding with all new clients within 30-45 days of the signed agreement
• Serve as the primary contact for new clients throughout the onboarding process, leading all education efforts to drive software adoption and coordinating internally with the Client Success Manager as appropriate
• Assist physicians with ePrescribing setup
• Identify onboarding process improvement opportunities to continue driving efficiency and scalability
• Provide Tier 2 support for any inbound client questions or reported issues across all accounts, including on-call (up to 1-2 nights per week) if needed
• Support Director of Client Onboarding with meeting and exceeding team KPIs
• Provide exceptional customer service

Skill Requirements

• Ability to manage up to 15 client onboardings simultaneously
• Energetic, organized, and detail-oriented with meticulous follow-up and excellent communication skills (written and verbal)
• Comfortable speaking in front of clients, easily approachable
• Technical aptitude to simplify and concisely educate clients about software capabilities and best practices
• Professional and calm in working with difficult or upset clients
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment
• Proficient with MS Office (e.g., Word, Excel, PowerPoint, etc.) and CRM (e.g., Hubspot) for documentation and reporting needs

Other Requirements

• 2-4 years client onboarding or project management experience
• Ability to work 100% remote
• Up to 20% travel
• Bachelor’s degree or equivalent experience

To apply email: jobs@betterrx.com