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Clinical Services Hero

Clinical Services

Real Clinical Answers,
Any Hour. 

Responsive 24/7 in-house clinical support from hospice-trained pharmacists, not a call center.

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Your Clinical Partner

We build strong, collaborative relationships with every hospice we serve. Our hospice-trained pharmacists join your IDT meetings, review your patients’ medications, and train your team, so every care plan has expert support behind it.

95%

Client Satisfaction with BetterRX Clinical Experts*

94.6%

Satisfaction for Clinical Expertise + Education**

92.6%

Satisfaction for BetterRX Pharmacists*

*Source: BetterRX's 2026 Voice of the Customer survey   
 **Source: BetterRX's Voice of the Customer survey across six consecutive years

Clinical Services That Make a Difference

Real people, deep hospice expertise and answers the moment you need them.
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On-Demand PharmD Access

Reach a hospice-trained pharmacist in seven seconds, on average, day or night
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Patient-Level Clinical Reviews

Medication reviews and deprescribing guidance tailored to each patient.
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Education, Reporting & Strategy

In-services, QAPI support and strategy reviews that show your team’s progress over time.

On-Demand PharmD Access

Real clinical answers, any hour.

Responsive 24/7 in-house clinical support

PharmD participation in IDT and other meetings upon request

In-depth formulary guidance

Medication utilization analysis and recommendations

Proactive clinically informed action steps

Patient-specific consultations

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Clinical Services

Patient-Level Reviews

Focus on patient comfort & safety. Reviews are signed off by a physician and requested, processed, and completed within the platform, as often as needed, fulfilled within 24 hours.

Patient Medication Reviews

 

- Pharmacist-led, patient-tailored medication regimens

- Comprehensive medication review conducted by a pharmacist

- Pharmacist support for challenging clinical cases

- Reduce treatment burden where clinically appropriate

Deprescribing and Medication Safety

 

- Identify evidence-supported deprescribing opportunities

- Evaluate risks such as falls, hypotension, sedation, hypoglycemia, and bleeding

- Tie interventions to patient-centered outcomes

Education, Reporting &
Strategy

Clinical education, built for your team.

Clinical in-services adaptable to 15–60 minute presentations, including custom presentations built around your utilization or QAPI program.

Clinical Education

  • PharmD-led clinical education & in-services

  • Asynchronous learning for ongoing education

Custom Reporting & QAPI Support 

  • Strategy reviews aligned to your goals & philosophy of care

  • Performance monitoring to identify improvement opportunities

  • Reportable data to identify opportunities

  • Track interventions and demonstrate improvement over time

 

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Since I started with BetterRX it has decreased our PPD drastically and I love the relationship we have with the pharmacist!”

— Clinical Director

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Need a Clinical Answer?

Get immediate access to hospice experts whenever questions arise.
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