Ask to see a live order placed end to end, not a slide deck, so you can judge how many clicks and screens it actually takes
Ask how formulary changes get made, and whether the hospice can make them directly or has to submit a request and wait
Ask what happens when an order needs to be corrected or canceled after it's already been sent
Ask who handles support after go-live, and whether that's a dedicated team or a general help desk shared across every client
Good software still depends on the pharmacy network behind it and the people supporting it. A platform with excellent ordering features but a thin pharmacy network will still run into fulfillment delays, and a platform with no responsive support will leave a hospice stuck the first time something breaks. That's why BetterRX pairs Intelligent Medication Management with a Custom Tailored Pharmacy Alliance and Top-Rated Client Support, so the software, the pharmacy relationships, and the people all work as one system rather than three separate purchases.
(Source: www.betterrx.com/testimonials)
Across more than 30 evaluation areas, feedback from 169 hospice organizations in BetterRX's 2026 Voice of the Customer survey puts overall client satisfaction at 94.3%, a broader signal that BetterRX technology, pharmacy, and support hold up across the full range of what hospice teams actually need.
In practice, this means a hospice evaluating software should weigh the demo experience alongside the vendor's onboarding process and support model, since a platform that looks impressive in a sales call but leaves staff without help during the first busy week rarely delivers the efficiency gains it promised.
A software platform that looks affordable on a per-license basis can end up costing more once formulary changes, added locations, and support all carry their own fees. Understanding the full cost picture up front helps a hospice compare vendors fairly instead of comparing headline prices that hide very different totals.
It's also worth asking how a vendor's pricing model treats growth. A hospice that starts with one location and later adds two or three more shouldn't discover, after signing a contract, that each new site triggers a fresh negotiation or an unexpected setup charge. The most transparent vendors are upfront about how pricing scales well before a hospice needs to expand.
Choosing the right software is only half the challenge. A poorly managed migration can undercut even the best platform.