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Customer Stories

Customer success stories from hospice owners, admins, clinical directors, prescribers, nurses, and more.

"Ease of use, fast fulfillment via pharmacy, convenience, time saving."

- Director of Nursing

"Great support, ease of use, great analytics, integration."

- Executive Director

“Your team is always available & informative with assistance. BetterRX has been great with helping my nurses and their patients. We’re very happy with your customer service excellence."

- Director of Nursing

"Overall, a great program for both nurses and physicians."

- Director of Nursing

"I think you are amazing. Your service and software are state-of-the art and I have always been able to take impeccable care of my patients through the partnership with BetterRx over the years.

- Medical Director

“Your pharmacists are always available & informative. BetterRX is fantastic and easy to use. I can sit with my patient and order the medications they need and I don’t have to run to the office and be away from what’s important; my patients.”

- RN

"It's fast, convenient and user friendly."

- Clinical Director

"It's so convenient, helpful and the quick response when there's a problem is great. I think it's great in my opinion."

- RN

"BetterRX has made hospice patient management fast and easy, you don't need a fax machine or a pad and paper anymore. It's great, and easy when you're on the go."

- RN

"The software makes it easy for administrators to immediately assist field staff and the ability to utilize commercial pharmacies for family or caregiver pick up convenience."

- Administrator

"It's fast and easy to use."

- CEO

"Best system we have used to date."

- Executive Director

"I love the user friendly software, and being able to get help, with all my needs, in a timely manner!"

- Director of Nursing

"Easy to work with and BetterRX meetings that are held quarterly and always work to correct any issues in a timely manner."

- Administrator

"That was so easy, I could do it all day long."

- PharmD

"BetterRX and staff are very easy to work with and knowledgeable. Along with saving time, BetterRX has helped our company to reduce prescription costs."

- Executive Director

"The switch from the previous PBM to BetterRX was smooth and BetterRX insured that we had more than enough support, training, and confidence before our go live.

- CEO

"Since go live, they are still here...helping us along the way and providing us with additional insights into how we can better manage patients and remain within our budget!"

- CEO

"Our service rep is awesome."

- Clinical Director

"We find BetterRX’s services are better than other PBM providers. We get work done faster and are not put on hold. We wish that all of our hospice agencies would use BetterRX."

- PharmD

"The system is easy to use and helps to cut the time of the nurses having to run prescriptions to the pharmacy."

- Director of Hospice

"I love you guys."

- Clinical Director

"I love how easy it is to use and a huge plus is that the doctor that I work with the most is able to sign in and e-prescribe easily."

- Clinical Director

"BetterRX is user friendly and has quick response times."

- Director of Nursing

"The service provided is exceptional in all aspects."

- Director of Quality Assurance

"Great experience with BetterRX, no issues."

- Director of Nursing

"They are spot on with everything they do."

- RN

"Great service and our Client Success Manager is great to work with. He’s very knowledgeable and always helpful when needed."

- Director of Clinical Services

"BetterRX has always been helping us meet our medication management needs."

- Owner

"Excellent partner always willing to help and listen to our concerns to find a solution."

- Owner

"With BetterRX I never have to deal with anything getting approved. If it comes to me through BetterRX I know it is approved by the hospice. With other PDMs we have to spend a lot of time going back and forth to verify approval.

- Pharmacist in Charge

"I have been doing QAPI for a long time, and BetterRX allows me to keep up with several things that I track, with ease."

- QAPI Nurse

"Our leadership team can easily see where our dollars are going and if we are over ordering."

- CNO

"The main benefit I receive is knowing our patients' medications are taken care of and monitoring it is all in the palm of my hand."

- Director of Quality Assurance

"Great communication. Very responsive. Great partnership."

- COO

"Our pharmacy costs are in the target range we want. The application is easy for nurses to use. Pharmacist consultation is very helpful."

- Clinical Director

"Since I have worked with BetterRX, it has decreased our PPD drastically! Not only that, but I love the fact we have a great relationship with the pharmacist!"

- Clinical Director

"Very good overall experience, used to take hours to get meds which are now available almost immediately."

- Executive Director

"Great customer service."

- COO

"I think you are doing a great job. I like the BetterRX program."

- Director of Clinical Services

"Customer service is always excellent, platform is easy to use and allows clinical staff to quickly care for patients."

- Assistant Director of Nursing

"I truly enjoy the service, it helps the nursing team and saves time and delay on getting out medications to the pharmacy."

- Executive Director

"It's so easy for us to use."

- VP of Operations

"The ease from admission of a patient to the death of a patient has been a major timesaver. Data entry is simple and the ability to integrate with our software is great."

- Director of Nursing

"I really enjoy working with BetterRX and find it easy to use."

- Director of Patient Care Services

"Processes run smoothly, medications are delivered timely, pharmacists and support staff and knowledgeable and helpful, reports and ease of use of BetterRX."

- Clinical Manager

"Makes our nurses lives easier and 100% transparency."

- Chief Nursing Officer

“We absolutely love working with BetterRX and filling for their clients. It saves my staff a ton of time by virtually eliminating phone calls and rejections. Orders come in more accurately, result in getting medications to patients faster, meaning better patient care.”

- PharmD

"Great software and the staff is wonderful to work with and they provided efficient feedback or solutions very quickly."

- Director of Nursing

"Our Customer Success Manager has been so responsive and the service from BetterRX has been so good. Our clinical team likes them, and the pharmacist that we have provides a review of our medication management in our IPU and ALF has appreciated them too."

- CFO

"I feel overall an A+, because I love the program, and everyone I speak with is always pleasant, helpful and knowledgeable!"

- Director of Nursing

"Honesty in delivering what was promised at signing of contract. Ability to connect to people with questions rather than using chat AI."

- Director of Clinical Services

"Ease of use, cost savings and timely pharmacy fills for quicker patient response times."

- NP

"It is so easy and convenient to use, and great pharmacists!"

- Executive Director

"Ease of use, large network of pharmacies."

- Administrator

"BetterRX has been fundamental in the improvement of our patient and family satisfaction scores. Our clinical leaders and nurses have both confidence and flexibility in fulfilling the needs of our patients with ease and timeliness.

- Regional Director

“Convenient, and accessible by smartphone.”

- Medical Director

"It works and is a very easy process to follow. It does not change on me all of the time, We do not have any problems and it is very nice that way."

- Medical Director

"BetterRX has assisted in my site obtaining its PPD goal for the past three years. Our Rep is phenomenal. All questions and concerns are addressed promptly."

- Director of Clinical Services

"BetterRX has been so user friendly."

- Director of Nursing

"I find it an easy to navigate system, staff enjoy and everyone is very helpful."

- Administrator

"It is a simple website design with intuitive options. Also, the tutorials taught me how to use the website, and they did a great job!"

- Clinical Director

"Smooth transition when we started and ease of use since then with good support from knowledgeable BetterRX staff."

- Director of Nursing

"We consider BetterRX a partner and not a vendor."

- CEO

"BetterRX is user friendly, the team is responsive and professional and has truly assisted in keeping our PPDs well below goal."

- Director of Clinical Services

"Everything has been amazing with BetterRX, ease of use, transparency, and promptness to request."

- Patient Care Services

"Good all around company to work with."

- QAPI Nurse

"Easy to use software. Fast, convenient. Our PPD costs are within target window. Responsive and helpful when needed."

- Clinical Director

"Customer service is always amazing! Every time I've called for something, the rep goes above and beyond to help."

- Assistant Director of Nursing

"Very useful, easy to navigate, support is always available and quick to fix things needed."

- Director of Nursing

"Easy to use, convenient, support line is helpful and quick."

- Executive Director

"Great program and great staff that has checked in on us throughout the year(s) to schedule meetings to discuss improvement or issues."

- Director of Nursing

"Overall, BetterRX has made it easier for us to get medications to our patients."

- Director of Patient Services

"Overall BetterRX has been a blessing to our company."

- Administrator

"We received the services we were promised. Costs have come way down."

- Administrator

"BetterRX listens to its clients and an amazing company to work with. Communication and integrity is held to a high standard at BetterRX."

- Director of Quality Assurance

"I feel like I always have a resource to call with medication ordering or application functions. I also appreciate how the pharmacists have done in-services with our nurses."

- Director of Nursing

"Our team feels very supported by BetterRX. Anytime we have questions or concerns...They answer them in a very helpful professional manner."

- COO

"Our partnership is new with BetterRX and it is amazing no matter which person you have contact with. Great JOB!"

- Clinical Director

"BetterRX is e-prescribing made easy!!"

- Director of Nursing

"The ease of e-prescribing is less time consuming; our account manager has been great with easing us into this program."

- Director of Nursing

"Very easy to get into contact with and great follow up."

- Clinical Director

"Excellent experiences daily."

- Director of Nursing

"Great communication. User friendly. Increase in efficiency."

- Director of Clinical Services

"Super easy for field staff and very easy to see who needs training when it comes to ordering. Also the accessibility of the inside team is amazing."

- Owner

"I feel everything is working well, and BetterRX deserves an A."

- Director of Nursing

"Our Client Success Manager is very helpful, along with the pharmacy team. We are able to cut costs and better manage patient comfort."

- Assistant DON

"The ease of escribing is less time consuming; our account manager has been great with easing us into this program."

- Director of Nursing

"The support on this system was fantastic. Whenever a questions came up the support by BetterRX was top notch. The welcoming of questions to make sure we are successful is wonderful."

- Clinical Manager

"Customer service, tech support have all been great help anytime we have been in need. Unlike some companies we deal with, BetterRX staff have always been pleasant and extremely helpful."

- Administrator

"Easy to use, reduced PPD compared to previous vendor, agency tailored formulary."

- Director of Clinical Services

"We love the pharmacist, Rebecca, as she has assisted us in so many ways (i.e. cost, medication exchanges, understanding the effects of nebs on respiratory patients, etc.)."

- Director of Nursing

"Easy to use and staff are very friendly and helpful."

- Administrator

“Y’all are great! I love the convenience of BetterRX! I don’t have to rush to the office and fax from a machine or drive to the pharmacy, I just take a picture and click…it’s done. It’s so easy and I think everyone should use it!”

- RN

"Excellent software."

- Executive Director

“BetterRX’s team is always available & informative with assistance. They have been great with helping us nurses and our patients. We’re very happy with BetterRX & its ease of use and your customer service is second to none. Thank you.”

- RN

“Super easy to use. We love it!”

- RN

“The best part is the customer service! The crew is always available and the whole team does a tremendous job. The reporting from the pharmacist has really helped us reduce costs. Our nurses and I love BetterRX!”

- RN

“I love the ease of ordering and especially the cll! You all are always available and I’ve never had to call back for assistance. Keep up the great work!”

- RN

“BetterRX has been a real godsend as far as being a nurse in the field, being able to order meds from a patient's home, keep track of all orders, and do everything from our phones has made it so nice. They are also great work to work and very friendly staff.”

- RN

“BetterRX is smooth and seamless. You don’t need BetterRX for dummies, it is awesome.”

- RN

"Personal service and consistent with competitive pricing."

- RN

"BetterRX is more than just a platform. We consider them as a partner!"

- RN

“I love BetterRX! It is so simple and easy to use. I’ve only had to call once and the team was helpful and kind. I highly recommend it!”

- RN

"Helps us immensely to run our hospice pharmacy needs efficiently in collaboration with our local pharmacy."

- Director of Nursing

“BetterRX is extremely quick and easy to use. I love the friendly staff and I am always surprised when BetterRX answers my call on the first or second ring. I rate BetterRX 10+!”

- RN

“Fantastic company to work with, phone app is super user friendly, and wonderful customer service support. We couldn't be happier!"

- RN

"I like it, it's very helpful. Everything is always covered quickly, I think they're great."

- RN

"It's really easy to use and I have never had any issues, it's been great!"

- RN

"Much better than our last vendor, love the e-prescribe functionality (which they didn't have); BetterRX team is always very responsive to our needs."

- Director of Nursing

"I like how quick it is. It's easy to use."

- RN

"I think it simplifies things for us and gives us more time and ability to provide excellent patient care."

- RN

"They do a great job and they deliver on time every time."

- RN

"With orders from BetterRX I do not have to worry about translation, it is there in front of me in black and white. Everything is right there in front of me and that helps us reduce errors on our side."

- Pharmacist in Charge

"I appreciate the partnership, Emily is very accessible and always willing to answer questions and has provided valuable education to our team."

- Administrator

"Very efficient and user friendly, Support is top notch."

- Administrator

"Ease of use of online ordering and excellent customer service."

- Administrator

"Great customer service, interactive in-services and ease of use."

- Director of Clinical Services

“I love the ease of ordering and especially the cll! You all are always available and I’ve never had to call back for assistance. Keep up the great work!”

- RN

“I love it. It is great and so easy to use. Allows you to enter things on the run.”

- RN

"I am able to save time because BetterRX is quick and easy. The support has been very helpful and I appreciate it."

- RN

“BetterRX is very convenient and easy to use. I also like having the availability of being able to call someone if I have a question. I don’t think I’ve ever been put on hold.”

- RN

“Easy to use. Excellent customer service.”

- Administrator

"BetterRX is very easy to navigate."

- RN

“Every time I've had a question or anything, all I've ever done is call and spoken to a human being and got my questions answered.”

- Director of Nursing

“BetterRX is easy to use. BetterRX is always growing and improving.”

- Executive Director

"I like that BetterRX is convenient and easy to use and everybody is helpful if I have questions.”

- RN

"One thing I like is, when I call, you guys are really good to hurry and help."

- RN

“I think it’s great. The team has really worked hard to accommodate changes and problems. I love it.”

- RN

"BetterRX is very user friendly."

- RN

"You guys are always available and excellent to answer questions."

- RN

"Easy to use."

- Director of Nursing

"The thing that I like the most is that support is easy to get a hold of and they take care of concerns quickly. I do not have to worry about following up."

- RN

“BetterRX is easy and user friendly, it makes a difference, especially in the world of hospice.”

- RN

"For me it is easy and convenient. I can use it right from my device, especially for the refills, it is quick and easy to use. I like the warning s and recommendations that it gives. Overall I really enjoy using BetterRX.”

- RN

"Very straightforward and simple. Kind of hard to mess it up."

- RN

“Find the system very easy to use, great for managing and tracking medications and patient information.”

- RN