This is where Top-Rated Client Support matters as much as the technology itself. BetterRX pairs its ePrescribing platform with a dedicated onboarding specialist and training team that sets up and trains admins and nurses across every location, including EPCS setup for prescribers, rather than leaving a hospice to figure out rollout on its own.
(Source: www.betterrx.com/testimonials)
Per BetterRX's Voice of the Customer survey across six consecutive years, clients report 95.0% satisfaction for "Client Success Manager expertise", the kind of ongoing partnership that helps a rollout succeed instead of stalling after the first few weeks.
In practice, the technology gets a hospice most of the way there, but the real difference between a smooth transition and a stalled one usually comes down to how well prescribers, nurses, and administrative staff are supported through the first few weeks, not how many features the software has on paper.
A hospice that asks these questions before signing a contract tends to have a much smoother go-live than one that only asks them after something goes wrong. The technology itself rarely fails outright, but a rollout plan with real gaps in EPCS setup, training, or support often shows up as a stalled adoption curve a few weeks in.