Without ePrescribing, a new medication order typically moves through several manual steps: a nurse calls or faxes the prescriber, waits for a signed script, then calls or faxes the pharmacy to confirm it arrived. Each step is a chance for delay, and each delay is time a patient spends waiting for symptom relief. Each of those handoffs is also a place a nurse has to stop and follow up manually, which adds up across a full caseload of patients.
Hospice ePrescribing collapses that chain into a single digital workflow. A nurse enters the order, the prescriber reviews and signs electronically, often from a phone, and the prescription routes directly to the pharmacy with no re-entry or re-transmission required. Because nothing needs to be printed, faxed, or re-keyed, the record of when the order was created, signed, and received stays intact from start to finish.
The difference is easiest to see in the moments that matter most: a patient's pain escalates in the middle of the night, and the nurse needs a new order signed and routed within minutes, not hours. A workflow still dependent on faxes and callback confirmations simply cannot move at that speed, no matter how motivated the people involved are. Removing the manual steps doesn't just save time on an average day, it removes a major source of delay on the hardest days.
BetterRX's ePrescribing is built into the platform and managed by BetterRX's own development team, supporting new scripts, edits, copies, refills, and signing for controlled and non-controlled medications. Prescribers get a text alert when a controlled medication is ready to sign, and meds are signed sooner because physicians love how simple it is to sign.
(Source: www.betterrx.com/testimonials)
That kind of enthusiasm tends to show up when a tool actually removes friction instead of just moving it somewhere else. In BetterRX’s 2023 Nurse Satisfaction Survey, conducted through Qualtrics, 97% of hospice nurses said they prefer BetterRX to a PBM for managing and ordering medications.
The clinical stakes behind these workflow choices are real. Across six consecutive years of BetterRX's Voice of the Customer survey, 92.6% of respondents reported satisfaction with "Timeliness to get medications when needed," the outcome that every step of a hospice ePrescribing workflow is built to protect.
Not every ePrescribing tool marketed to hospices was actually built for hospice workflows. A few questions help separate a hospice-specific system from a general-purpose one adapted after the fact.
Even a genuinely hospice-built ePrescribing tool can underperform if the rollout skips a few basics.