Careers

We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team. Better Care. Lower Costs. As a small but growing team, we value creativity, collaboration, and a passion for technology. We’re looking for a motivated Technical Operations Specialist to join our team and contribute to our ongoing projects.

Ideal Candidate

You will work closely with clients and partners externally, and with internal teams (e.g., client support, client success, onboarding, and engineering), to configure, troubleshoot, and optimize EMR integrations and related services. This role is ideal for a candidate who is eager to learn, grow their skills, and take on challenges in a collaborative environment. You are self-motivated, accountable, poised under pressure and driven by educating and delighting (even the most difficult) customers and partners. You are known as a team player, trusted advisor and master juggler… of tickets, that is. You have a gift for clear, concise communication (both written and verbal).

Primary Responsibilities

Setup and Conversions:

• Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
• Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
• Provide exceptional customer service
• Provide Tier 2 support for any inbound client questions or reported issues across all accounts.
• Stay up-to-date with the latest industry trends and technologies as it relates to integration with our EMR partners. Apply new knowledge to improve existing processes and software.
• Identify integration process improvement opportunities to continue driving efficiency and scalability.
• Contribute to meeting and exceeding Support team KPIs.

Debug and Troubleshoot:

• Identify and resolve data exchange issues between partners and BetterRX.
• Escalate to partners or Development as appropriate for permanent fixes

Continuous Learning and Improvement:

• Stay up-to-date with the latest industry trends and technologies as it relates to integration with our EMR partners. Apply new knowledge to improve existing processes and software.
• Identify integration process improvement opportunities to continue driving efficiency and scalability.
• Contribute to meeting and exceeding Support team KPIs.

Required Qualifications

• Experience troubleshooting API integrations by tracing requests and examining logs across multiple systems.
• Comfortable composing and executing API requests using Postman or similar tools (e.g., Insomnia, curl).
• Ability to read and interpret common data-exchange formats, including JSON, XML, HL7, and FHIR is a plus.
• Familiarity with PHP and/or JavaScript is a plus.
• Experience working directly with external integration partners, communicating clearly and managing expectations with tact.
• Working knowledge of relational databases, including the ability to write basic SQL queries.
• Ability to manage up to 15 integration onboardings (simultaneously) successfully, both independently and in collaboration with other technical operations specialists.
• Energetic, organized, and detail-oriented with meticulous follow-up and excellent communication skills (written and verbal)
• Comfortable speaking in front of clients, easily approachable
• Technical aptitude to simplify and concisely educate clients about software capabilities, integration capabilities and practices.
• Professional and calm in working with difficult or upset clients.
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment.
• Proficient with MS Office (e.g., Word, Excel, PowerPoint, etc.) and CRM (e.g., HubSpot) for documentation and reporting needs
  

Personal Attributes

• Intelligence: Strong intellectual curiosity and capacity for learning.
• Analysis Skills: Ability to analyze complex issues and break them down into manageable parts.
• Judgment/Decision Making: Ability to make sound decisions based on available information and judgment.
• Integrity: Demonstrates honesty, ethics, and professionalism in all interactions.
• Resourcefulness/Initiative: Proactive approach to finding solutions and taking on new challenges.
• Stress Management: Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Team Player: Willingness to collaborate and contribute to team success, fostering a positive and productive work environment.

Other Requirements

• Ability to work 100% remote
•  Ability to work M-F 10 am - 7 pm ET or 11 am - 8 pm ET 
• Ability to travel for internal company summits (twice annually)
• 2-4 years client-facing technical support
• BS Degree or equivalent experience preferred

Benefits

• 100% Remote Environment
• Medical, Dental, Vision, Accidental
• Company paid: Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• 5 Wellness Days
• Closed for 15 Holidays

To APPLY, Click HERE 

Applications accepted until September 29, 2026 or until position is filled.

Ideal Candidate

You are naturally curious and genuinely enjoy talking to users, whether that's a hospice nurse, a care coordinator, or a clinical admin. You know how to ask the right follow-up questions to eliminate ambiguity, listen for what's not being said, and turn a messy set of interview notes into a clear, actionable set of insights.

You're a highly organized communicator who brings order to complexity, comfortable running a study independently once you have a brief and communicating directly and efficiently in both writing and cross-functional conversations. You care about rigor and clean documentation as much as you care about the story the research tells, and you're curious about using AI to sharpen your research process along the way.

Primary Responsibilities

• Plan and conduct user research: including interviews, contextual inquiry, usability testing, and concept evaluation, using both qualitative and quantitative methods as appropriate.
• Partner with Product Managers and UX Design to scope out research questions, validate assumptions, and determine the right research approach across concurrent team initiatives.
• Help build and maintain reusable templates and formats for research artifacts (briefs, discussion guides, decks, reports) to bring consistency and efficiency to how research is planned, run and shared.
• Synthesize research and existing customer insight into actionable themes and recommendations, maintaining an organized, lightweight repository that Product and Design can reference.
• Communicate findings to cross-functional teams through presentations, written summaries, and working sessions.
• Build and maintain relationships with users/customers, supporting recruiting, scheduling, and easier access to participants over time.

Skill Requirements

• Strong written communication skills and ability to translate research findings and data into structured documentation.
• 1–3 years of experience in a dedicated UX research role, or a research-adjacent role with a strong portfolio.
• Comfort and ability to talk with both non-technical users (e.g., nurses, care coordinators) and technical/admin users with equal ease.
• Preferred Experience: Prior exposure to healthcare or another regulated/compliance-sensitive industry (e.g., fintech, gov’t).
• Experience with AI tools and an understanding of AI-assisted research tools (e.g., transcript analysis, synthesis aids) and research repositories/tools.
  

Other Requirements

• Ability to work 100% remote.
• Ability to travel for internal company summits (twice annually) and product summits (twice annually).

Benefits

• 100% Remote Environment
• Medical, Dental, Vision, Accidental
• Company paid: Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• Closed for 15 Holidays
• 5 Wellness Days

To APPLY, Click HERE

Applications accepted until November 30, 2026 or until position is filled.  

Ideal Candidate

You are self-motivated, dedicated, and take pride in your code. You are known as a team player, strategic thinker, and an executor. You have a gift for building and solving complex problems and helping others succeed.

Primary Responsibilities

• Serve as an engineering member on our development (scrum) team.
• Development of new features and improvements to existing applications.
• Participate in code reviews following our coding standards.
• Always be learning and improving.
• Actively participate in refinement and technical meetings.
• Take pride and ownership of your code.

Skill Requirements

• 3 years PHP experience on a professional software development team using applicable toolsets
• Experience using Laravel Framework (Livewire is a plus)
• 3 years database experience (MySQL preferred)
• 3 Years JavaScript experience
• Strong analytical and problem-solving skills
• Experience Integrating with 3rd party APIs
• Experience using AI tools for generating code, debugging, performing code reviews and testing features.

Other Requirements

• Minimum 3+ years of programming experience
• Ability to effectively work 100% remotely
• Ability to occasionally travel for internal company summits at various locations in the US
• Occasional customer support escalations require customer and vendor communication.
• BS Degree or equivalent experience preferred.

Benefits

• 100% Remote Environment
• Medical, Dental, Vision, Accidental
• Company paid: Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• 5 Wellness Days
• Closed for 15 Holidays

To APPLY, Click HERE

Applications accepted until November 30, 2026 or until position is filled.