Careers

To apply email: careers@betterrx.com

Applications accepted until January 29, 2026 or position is filled.  

BetterRX is a growing software-as-a-service (SAAS) company in the healthcare industry looking for a Client Success Manager to join our Client Experience Team!

In this highly visible role, you will be responsible for seamless client onboarding, driving adoption, and building relationships and references across hospice account organizations nationwide. You will work closely with valued clients and internal cross-functional teams across the BetterRX organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence.

We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team.

Ideal Candidate

You are self-motivated, detail-oriented, accountable, poised under pressure, and driven by delighting (even the most difficult) customers. You are known as a team player, strategic thinker, and trusted advisor. You have a gift for clear, concise communication (both written and verbal) and love analyzing data to identify improvement opportunities and achieve goals.

Primary Responsibilities

• Serve as the primary contact and ‘owner’ of 30-40 assigned accounts, responsible for ensuring account health and retention.
• Support successful onboarding with all new clients within 30-60 days of the signed agreement, including on-site training if needed.
• Identify and build trusted relationships with decision makers and other key contacts throughout each account’s lifecycle to proactively anticipate changing needs and mitigate retention risk.
• Prepare and present Quarterly Strategy Reviews with decision makers in-person or remotely to review performance, ensure they have clear understanding of BetterRX value , software and benefits, increase software adoption, and follow best practices to improve their existing processes and KPIs.
• Identify and anticipate risks early and execute mitigation plans timely in partnership with leadership and cross-functional teams
• Maintain accurate HubSpot data , account plans, health scores, and renewal forecasts
• Provide Tier 2 support for any inbound client questions or reported issues across all accounts.
• Support the Director of Client Success with establishing, meeting, and exceeding client metrics.
• Provide exceptional customer service.

Skill Requirements

• Energetic, organized, meticulous follow up, excellent communication skills
• Ability to build lasting relationships with various personality types
• Strong ability to think critically and probe deep to identify concerns and problem solve
• Excellent writing skills, comfortable speaking in front of clients (especially C-Suite), easily approachable, strong presentation skills
• Technical aptitude to simplify and concisely communicate with clients about software capabilities and enhancements
• Professional and calm in working with difficult or upset clients
• Self-driven and motivated with a desire to succeed in a fast-paced, changing environment, proficient with MS Office (e.g., Word, Excel, PowerPoint)

Other Requirements

• 3-5 years Client Success or Account Management experience
• Ability to work 100% remote
• Up to 40% travel
• Ability to travel for internal company retreats (twice annually)
• BS Degree or equivalent experience preferred

Benefits

• 100% Remote Environment experience
• Medical, Dental, Vision, Accidental, Gap, Hospitalization insurance
• Company paid: Short Term Disability, Long Term Disability and Life Insurance
• 401k Match after 1 year of tenure (4%)
• 3 weeks of PTO
• Closed for 15 Holidays (Includes Birthday and Volunteer Day)
• 5 Wellness Days

As our development velocity increases—especially with AI-accelerated engineering—we need someone who thrives in the space between product strategy and engineering execution. You will own backlog readiness, write detailed user stories and acceptance criteria, facilitate agile ceremonies, and ensure the development team can move quickly without ambiguity.

At BetterRX we believe AI will fundamentally transform how companies are run and how software is built. Our product and engineering teams actively use AI tools to accelerate development and improve product quality. In this role you will be encouraged to leverage AI to expand requirements, validate acceptance criteria, and identify edge cases—while we help equip you with the tools and workflows to operate at a higher level.

We are a people‑obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team.

Ideal Candidate

You are a highly organized communicator who enjoys turning ideas into structured execution. You thrive in collaborative environments where product managers define outcomes and you help transform those outcomes into detailed, well-documented engineering work.

You enjoy writing, structuring complex information, and asking the right follow-up questions to eliminate ambiguity. You are comfortable working with software developers and understand how software systems are designed and built.

You are curious about emerging tools and excited to use AI to enhance your productivity, improve requirements clarity, and accelerate product development.

You are known as someone who brings order to complexity, ensures teams stay unblocked, and makes everyone around you more effective.

Primary Responsibilities

• Translate product strategy and discovery outputs into structured engineering work.
• Write clear, detailed user stories and acceptance criteria that meet the INVEST principle.
• Break down product initiatives and epics into well-scoped stories including functional and non-functional requirements.
• Maintain and prioritize the development backlog, ensuring 2–3 sprints of ready work.
• Own story and defect prioritization within the development backlog in alignment with Product Manager direction.
• Facilitate agile ceremonies including daily standups, backlog refinement, and sprint demonstrations.
• Serve as the first point of clarification for developers during sprints, escalating strategic questions to Product Managers.
• Collaborate closely with UX, QA, and engineering leads to ensure stories include specifications, diagrams, and testing considerations.
• Identify missing requirements and proactively follow up to prevent development blockers.
• Lead internal issue triage discussions and route feedback and product issues into prioritization channels.
• Ensure product requirements and supporting documentation are complete, structured, and accessible to the development team
• Leverage AI-assisted workflows to help expand requirements, validate acceptance criteria, and identify non-functional requirements.

Skill Requirements

• Strong written communication skills and ability to translate ideas into structured documentation.
• Experience writing user stories and acceptance criteria for software development teams.
• Ability to break down complex initiatives into well-defined development tasks.
• Strong organizational and backlog management skills.
• Comfort facilitating agile ceremonies such as standups, backlog refinement, and sprint demos.
• Technical literacy and familiarity with software development concepts such as APIs, system interactions, and non-functional requirements.
• Ability to create diagrams and structured documentation that improve engineering clarity.
• Excellent follow-up and problem-solving skills.
• Experience with AI tools or curiosity about applying AI to product development.

Other Requirements

• 3–5 years experience in a Business Analyst, Technical Business Analyst, Scrum Master, or Product Operations role within a software development environment.
• Experience working with agile product development teams.
• Ability to work 100% remote.
• Ability to travel for internal company meetings (~ four times a year).
• BS degree or equivalent experience preferred.