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What 94% Client Satisfaction Reveals About Hospice Medication Management Vendors

Switching hospice medication management platforms impacts nurse workflow, patient care, and financial performance.

BetterRX’s 2026 Voice of the Customer survey, based on feedback from 170 hospice organizations, reveals what actually differentiates top-performing vendors after implementation, not just in sales conversations.

This report shows how hospice organizations evaluate medication management platforms in practice across nurse workflow efficiency, medication timeliness, cost control, and support quality.

Download the full report to access complete survey findings, a structured evaluation framework, and the key questions hospice leaders use to compare vendors. 

 
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Survey Highlights

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94% Overall Client Satisfaction

Clients gave BetterRX a 94.3% overall satisfaction score across 30+ evaluation areas, reflecting consistent performance in real-world hospice operations. 

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99% Trust Rating

99% of clients consider BetterRX a trusted partner, one of the strongest indicators of post-implementation success. 

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Real-World Benefits

97% of clients report measurable time savings. Additionally, 41% report medication service failures have significantly decreased.

Additionally, 41% of users saw a significant reduction in medication service failures.

Trusted Hospice Partner

99%
of clients consider BetterRX a trusted partner

Measurable Time Savings

97%
report time savings, with 15% saving 7+ hours per week per nurse.

Cost Optimization Tools

94%
satisfaction with BetterRX tools to manage PPD costs.