Frequently Asked Questions 

Hospice medication management is the process of ordering, approving, prescribing, tracking, and paying for medications used in hospice and end-of-life care. It requires coordination between nurses, prescribers, pharmacies, and hospice administrators to make sure patients receive the right medications, on time, at a predictable cost.

BetterRX delivers a better hospice pharmacy experience, combining intelligent medication management, hospice-specific local pharmacy coverage plans designed for speed and operational certainty, and top-rated client support to help hospice organizations standardize medication management, improve patient care, strengthen operational efficiency, and achieve more predictable pharmacy spend. BetterRX provides 100% transparent, pass-through pharmacy pricing, giving hospice leaders real-time visibility and control over medication management and pharmacy costs.

No. BetterRX uses transparent, pass-through pricing on medications and delivery. BetterRX's incentives stay aligned with the hospice's: better care, lower unnecessary costs, and medications delivered as quickly as possible.

BetterRX clients report 5 to 6 hours saved per nurse, per week. 97% report measurable time savings, with 15% saving 7 or more hours per week. Source: BetterRX's Voice of the Customer survey across six consecutive years.

Yes. BetterRX integrates with major hospice EMR platforms, including Axxess, Consolo, Curantis, Epic, FireNote, Homecare Homebase, HospiceMD, Hospicesoft, Hospice Tools, KanTime, MatrixCare, mumms Software, Netsmart, Thornberry, and WellSky. Integrations are built in-house by BetterRX Product & Engineering teams and maintained in partnership with each EMR, so clients work with the team that knows the system. Data syncs automatically between BetterRX and your EMR; exact sync timing varies by EMR and is documented with that partner.

On average, ordering a new medication in BetterRX takes nurses 1 minute 35 seconds, and refills take about 45 seconds. 94% of pharmacies say BetterRX speeds up their fulfillment of hospice orders, and 96% of pharmacies prefer working with BetterRX over a traditional hospice PBM. Source: BetterRX product analytics; 2024 Qualtrics survey of 100+ independent pharmacies.

Yes. BetterRX's technology is designed to meet HIPAA standards and meets regulatory requirements mandated by the DEA and other governing bodies (Drummond-certified). BetterRX also provides CMS-ready reporting so hospices can export prescribing data for CMS submission.

In BetterRX's 2026 Voice of the Customer survey, based on feedback from 169 hospice organizations, clients gave BetterRX a 94.3% overall satisfaction score across more than 30 evaluation areas, and 99% of clients rate BetterRX as a highly trusted partner.