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Product Specialist

Reports To: Sr. Product Specialist

Location: Remote

Position Type: Full-Time/Exempt



BetterRX is a growing software-as-a-service (SAAS) company in the healthcare industry looking for a Product Specialist to join our Client Experience Team!

In this highly visible role, the Product Specialist will facilitate the set-up and client support of EMR integrations, while demonstrating product features with current or prospective hospices and current hospice clients. You will work closely with valued clients and internal cross-functional teams across the organization. You will be a key contributor in sustaining high client satisfaction, retention, and our reputation for excellence. 

We are a people-obsessed company on a mission to end needless suffering caused by medication delays through innovative software solutions that connect every member of the patient’s care team.

Ideal Candidate

You are self-motivated, accountable, poised under pressure and driven by educating and delighting (even the most difficult) customers. You are known as a team player, trusted advisor and master juggler… of projects, that is. You have a gift for clear, concise communication (both written and verbal) and love identifying process improvements to increase efficiency. 

Primary Responsibilities

  • Orchestrate successful integration connectivity 2-4 weeks prior to client go-lives.
  • Serve as the primary contact for new clients throughout the integration setup process, leading all education efforts and adoption of integration practices to ensure success.
  • Identify integration process improvement opportunities to continue driving efficiency and scalability. 
  • Provide Tier 2 support for any inbound client questions or reported issues across all accounts, including on-call (up to 1-2 nights per week) if needed. 
  • Support Client Success with meeting and exceeding team KPIs 
  • Provide exceptional customer service.

Skill Requirements

  • Ability to manage up to 15 integration onboarding's successfully. 
  • Energetic, organized, meticulous follow up, excellent communication skills

  • Comfortable speaking in front of clients, easily approachable 
  • Technical aptitude to simplify and concisely educate clients about software capabilities, integration capabilities and practices. 
  • Professional and calm in working with difficult or upset clients. 
  • Self-driven and motivated with a desire to succeed in a fast-paced, changing environment. 
  • Proficient with MS Office (e.g., Word, Excel, PowerPoint)

Other Requirements

  • 2-4 years client facing-technical support  
  • Ability to work 100% remote

  • Ability to travel for internal company summits (twice annually)

  • BS Degree or equivalent experience preferred


  • 100% Remote Environment  experience

  • Medical, Dental, Vision, Accidental

  • Company paid:  Short Term Disability, Long Term Disability and Life Insurance

  • 401k Match after 1 year of tenure (4%)

  • 3 weeks of PTO

  • Closed for 12 Holiday's

To apply email: careers@betterrx.com