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Privacy Policy

Last Updated: March 27th, 2019

betterRX, LLC, and its affiliates (collectively, “betterRX”), recognizes the importance of protecting the privacy of information we may receive from visitors to our website(s). You may visit our website(s) without telling us anything about yourself, and our website(s) do not currently employ any technology that would collect any domain or other information from your browser or computer. If you contact us and choose to provide personally identifiable information, we will utilize it to respond to your inquiry. We do not collect or maintain personally identifiable information for resale purposes or share your information with any other company or organization. Any and all uses comply with applicable laws.

In some cases, betterRX’s use of information that is provided by the user will also be subject to requirements of the Health Insurance Portability and Accountability Act (“HIPAA”). This will be the case when you submit information to betterRX for transmission of prescription and patient information data for subsequent transmission to and dispensing from a designated pharmacy of the user’s choice.

Registered Access

The majority of the betterRX related websites are accessible only to registered users. To become a registered user, you must belong to a business entity that has contracted with betterRX to provide prescribing or other related pharmacy software services. Your employer or betterRX will provide you with the information you need in order to complete the registration process.

Personally Identifiable Information

betterRX collects personally identifiable information of website users, such as names, business address, e-mail addresses, phone number and the like, only when voluntarily provided by a website visitor.  betterRX additionally collects protected health information as voluntarily submitted by the website user in the process of transmitting prescription data information. This may include patient name, patient address, patient date of birth, last four of the patient social security number, patient diagnosis, prescription drug information and patient allergy information. The use of this information will be further subject to the terms of the End User Licensing Agreement in place between betterRX and the website user when entering and submitting information.

Unsecured Email Warning

Please note that any information you send to betterRX via email is sent via an unsecured email link. Due to the nature of the Internet, there is a possibility that unsecured (unencrypted) email could be intercepted and read by third parties.  betterRX assumes no responsibility for interception of confidential information you send in an unsecured (unencrypted) email message.

Links to other sites

We may provide link to other websites to users of our website for informational purposes. The policies and procedures we describe here do not apply to third party sites – only to betterRX sites. We suggest checking the privacy policies on each linked site directly for information on their privacy, security, data collection and distribution policies.


betterRX uses cookies to improve the quality of services rendered by storing User Preferences and tracking trends. Most browsers are initially set-up to accept cookies, but a User may reset their browser to refuse all cookies or to indicate when a cookie is being sent. However, some betterRX features and services may not function properly if your cookies are disabled.

Other Uses of Personal Information

We will disclose your personal information if, in good faith, we believe we are required by law to do so, including but not limited to disclosure to law enforcement or other government officials in connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us to legal liability. We may also disclose your information in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event. If this occurs, your personally identifiable information may be transferred to our successor or assign, or may be sold as an asset of our company.


Any changes to this privacy policy will be communicated on this page. You are urged to return to check the privacy policy for the latest updates prior to sending us any personally identifiable information.


betterRX takes reasonable technical and procedural precautions to protect the information provided by users of betterRX.com and Erx.rxflo.com When online registration and order forms require users to provide certain information, that information is collected on a “secure” page, and the information submitted is encrypted.


If you have any questions about this privacy statement, the practices of this website, or your dealings with this website, please contact us at CS@betterRX.com.