Last Revised: November 9, 2021
BetterRX ("BetterRX," "we," or "us") respects your privacy. This Privacy Policy describes the types of information we may collect from you when you visit BetterRX-owned websites and domains, including BetterRX for Pharmacy (order & delivery web app and pharmacy system) and BetterRX for Hospice (e-prescribe, medication management)—as seen at the following URLs: Pharmacy.BetterRX.com, Status.BetterRX.com, erx.rxflo.com, and BetterRX.com, and our other products and services that include an authorized link to this Privacy Policy (collectively, the "Services"). Please note that the collection, processing, and storage of protected health information (PHI), as defined under the Health Insurance Portability and Accountability Act (HIPAA), is first governed by the business associate agreement (BAA) entered into between BetterRX and its customers. If there is any conflict between this Privacy Policy and the BAA regarding PHI, the BAA shall apply.
This Privacy Policy describes (i) how we use the information we collect, (ii) with whom we share it, (iii) how we protect it, and (iv) the choices we offer you regarding our collection and use of such information. We are constantly working to improve our administrative, technical, and physical safeguards to protect your personal information. If you do not agree with this Privacy Policy, do not access or use any part of the Services.
Where We Collect It From. We may collect personal information about you, meaning information that can uniquely identify you, from various sources, such as:
Automatic Collection. When you use the Services, we may also collect certain information by automated means, such as cookies and web beacons (through HubSpot). A "cookie" is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag, or clear GIF, is used to transmit information about actions of the user opening the page or email containing the beacon back to a web server. We may also use third-party analytics tools (such as Google Analytics, Piwik (Matomo), Stonly, and HubSpot) that collect information about use of the Services and user traffic. The information we collect by automated means may include, without limitation:
Statistical Information. The information we collect automatically is statistical data and does not include personal information. It helps us to improve and personalize our Services, including by enabling us to identify and authenticate users.
Your web browser may let you choose your preference as to whether you want to allow the collection of information about your online activities over time and across different websites or online services. We honor the preferences you may have set in your web browser regarding such collection of your information.
We may use information we obtain about you to:
Combined Information. We may combine the information we collect information we receive from our parent, affiliate, or subsidiary companies, business partners, and other third parties. We may use that combined information to enhance and personalize your experience with us, to communicate with you about products, services, and events that may be of interest to you, for promotional purposes, and for other purposes described in this Privacy Policy.
Other Uses. We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
Who We Disclose To. We may disclose aggregated information about our users without restriction. We may disclose personal information about you:
We also reserve the right to transfer your personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets, equity or similar transaction. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use your personal information in a manner that is consistent with our Privacy Policy.
We have implemented measures intended to protect your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. The Services are secured with SSL certification and hosted in AWS. Any payment transactions will be encrypted using SSL technology. Please note that the electronic transmission of information is not completely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that such measures will always be sufficient or effective. Any transmission of personal information is at your own risk.
We offer you the following choices about the information we collect from you and how we communicate with you:
You can review and change the personal information associated with your account by logging into your account and visiting your account profile page. You may also send us an email to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
California Civil Code Section § 1798.83 permits users of our Services who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us.
The Services are not directed to, and we do not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us.
We reserve the right to update or change this Privacy Policy at any time. If we make a material change to our Privacy Policy, we will provide notice to you (by posting on our website) that our privacy practices have changed and will provide a link to the new policy. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such new or different use. The date this Privacy Policy was last revised is at the top of this page. We encourage you to review this Privacy Policy periodically to check for any updates or changes.
We are based in the United States. When we obtain information about you, we may transfer, process, and store such information outside of the country in which you reside, including in the United States. By using the Services, you consent to the transfer to and processing and storage of your information in countries outside of your country of residence, which may have different data protection laws than those in the country where you reside.
Privacy and security are key to our approach to product development and business. We continuously evaluate all our practices in an effort to safeguard your information as effectively as possible. In that vein, we're glad to comply with the General Data Protection Regulation (GDPR) and to help our customers comply with GDPR.
12.1. Legal Basis. Our legal basis for processing and collecting personal information varies based on the context for which it is collected. However, we will normally collect personal information only as necessary to perform a contract with you (such as when we provide the Services you request), as noted in this Privacy Policy, and otherwise with your explicit consent.
12.2. Transfers of Data. We are based out of the United States and thus must transfer your personal information across borders. We have taken appropriate safeguards to ensure your personal information is protected in accordance with this Privacy Policy through implementing additional safeguards, such as the standard contractual clauses.
12.3. Retention of Data. We will only retain personal information for as long as it is required to provide you the Services you have requested, or as otherwise required by applicable law.
12.4. Your Rights. You may exercise the rights afforded to you under the GDPR, including the right to access, correct, update, and/or delete your personal information. You may also object to the further processing of your personal information and request portability of your personal information at any time by contacting us using the information provided below.
12.5. Consent. You may withdraw your consent that allows us to collect, store, and otherwise process your personal information, at any time. Please contact us using the information provided below to do so.
12.6. Data Protection Authority. You have the right to complain to an applicable data protection authority. For more information, please contact your local data protection authority, contact information may be found here
If you have any questions about this Privacy Policy or our information practices, please call us at (855) 590-2100, email us at hello@BetterRX.com, or write to us at 299 S. Main Street, Suite 1300, PMB 91114, Salt Lake City, UT 84111.
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