Prioritizing Patient Care: Aligning Pharmacy Services with Hospice Goals

At BetterRX, patient care isn’t just a goal. It’s the reason we exist. 

Hospice care is rooted in compassion, dignity, and comfort. But behind every patient’s peaceful moment is a complex system working to ensure their needs are met quickly, accurately, and with heart. That’s where pharmacy fulfillment plays a critical role. When medication is delayed, patient comfort suffers. When communication breaks down, trust is at risk. Our mission is to remove those barriers so that providers can focus on what truly matters: delivering exceptional care to patients. 

A Mission Built on Patient Care 

BetterRX was founded by our CEO, Jared Stong, after watching his father-in-law struggle with a broken medication ordering system. Several times, Jared’s father-in-law experienced excruciating pain when his medication ran out and his frantic nurses spent hours on the phone ordering prescriptions and tracking down delayed deliveries. Delays, errors, and hours spent on the phone took away time that could have been spent at the bedside. Jared knew there had to be a better way. 

That personal experience sparked the idea for a pharmacy solution designed specifically for hospice providers, built from the ground up with one goal: to improve patient care. Today, that mission still guides every decision we make. 

How Pharmacy Services Impact Patient Care 

Medications in hospice aren’t just prescriptions. They’re relief, comfort, and peace of mind. The ability to quickly and accurately deliver these medications can be the difference between a patient resting peacefully and one struggling unnecessarily. 

BetterRX aligns with hospice goals by: 

• Reducing medication delays through real-time ordering and pharmacy fulfillment technology 

• Improving communication between providers, pharmacists, and care teams 

• Offering after-hours and STAT services that ensure no patient is left waiting 

• Giving nurses back valuable time so they can focus on care, not admin work 

Every feature of our system is evidence-based and designed to streamline health care processes, ultimately improving the experience for both patients and providers. 

A Team That Understands Hospice 

We work exclusively with hospice organizations. That’s not a limitation—it’s a choice. Our team is made up of experts who understand the nuances of end-of-life care and the urgency that often accompanies it. We know that when you reach out, it’s not just a medication issue, it’s a patient issue. And we act accordingly.  

Our technology is designed to support that urgency. Nurses can submit medication requests directly through the BetterRX app with no calls or faxes required. Prescribers can review and approve those requests from their phones, saving precious time. This streamlined process means fewer delays and less administrative burden. 

Whether we’re providing clinical pharmacist consultations, improving workflows, or supporting your team after hours, our focus never shifts away from patient care. It’s our north star. 

Real Stories, Real Impact 

We’ve heard from countless nurses and care teams who tell us how much of a difference our solution makes. From reducing stress during night shifts to ensuring a smooth handoff between facilities, BetterRX enables teams to do their best work. 

“We absolutely love working with BetterRX and filling for their clients,” shared one PharmD. “It saves my staff a ton of time by virtually eliminating phone calls and rejections. Orders come in more accurately, result in getting medications to patients faster, meaning better patient care.” 

When the care team is equipped with the right tools, patients benefit and that’s what we’re here for. 

The Future of Patient Care in Hospice 

As technology continues to evolve, so does the potential to improve health care at every level. But technology alone isn't the answer, it must be implemented with intention and empathy. 

At BetterRX, we continue to innovate with a clear purpose: to ensure every patient in hospice receives the care they deserve without delay or complication. We’re not just streamlining pharmacy fulfillment; we’re building a foundation for better patient experiences. 

Our commitment to patient care is unwavering. It’s why we started. It’s why we’re here. And it’s why we’ll keep showing up for the care teams and patients who depend on us. 

Want to see BetterRX in action? Reach out to one of our specialists today. 

Supporting Safer, More Effective Care 

Patient care and patient safety go hand in hand. That’s why we’ve created a comprehensive guide to help hospice teams strengthen their medication practices, reduce risk, and ensure safer experiences for every patient. 

Check out the Patient Safety Guide to explore evidence-based recommendations your team can start using today.